SHIPPING
Once your order is placed the order information is automatically sent to our fulfillment channel where it is packed and shipped directly to the you within 1 business day with a shipping speed of 4-9 business days.

RETURNS:
Once you receive your package, promptly check all the items to make sure the items are working. We are happy to provide account credit or replace items found to be DEFECTIVE. Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns.

REFUNDS: You must contact us within the first 30 days If you feel that you have received a defective or incorrect item and are requesting either a refund or replacement. We will send you information on the next steps to take so that your product issue can be handled smoothly.

We have hundresd of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements, including size, before placing your order. In the event a product does not match its description, please contact us at returns@shevathebrand.com with details and photos. The same is true for color as different monitors display colors according to user settings.

Finally, manufacturers may change packaging styles before they update our images. The product is exactly as described, but the packing may look different. These are not cause for return/credit.